Policies

Shipping Policies

Free Shipping for orders over $200 is with Fedex Ground or Home Delivery to the 48 states. Hawaii and Alaska Ship U.S Postal Parcel Post. Expedited shipping is available at an extra cost.

We offer:

Fedex Next Day Air (Next Business Day)
Fedex Second Day Air (2 Business days)
Fedex 3 Day Select (3 Business Days)
Fedex Ground or Home Delivery (1-6 Business Days)

Some products may take a day to process then be shipped. Certain items ordered after 5pm EST on Friday may not be shipped until the following Monday.

Returns:

Customers often ask what our return policy is. We aim for complete customer satisfaction. If you are not completely happy with your purchase, we want to hear about it. Let us know if something is wrong and we will do what we can to make it right.

Returns must be made within 30 days. All returns must be in brand new resell able shape and look like it did when it arrived to you. Luggage can not be used even once. If the product looks worn, dirty or used it may not be accepted as a return. If a product is returned because of a problem with an item we will pick up the return shipping and send you the new product without additional shipping charges. If an item is returned through no fault of our own, you will pay for the return shipping and the original shipping is not refunded. Such items must be in resell able condition.

Sorry, no returns on embroidered or monogrammed items.

Back Orders:

Occasionally certain items may be on back order. If this is the case, you will be notified by email and told of the expected ship date. Your credit card will not be charged until the product is shipped and you will be able to cancel the order (by email or phone) up until the time the product is shipped or the monogram embroidery work is completed. Notify us at once at 855-289-5844 or email us at admin@aaapilots.com .

Privacy Policy Our Commitment To Privacy:

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make a link to this page on our homepage.

The Information We Collect:

This notice applies to all information collected or submitted on the AAA Pilot Supplies website. On some pages, you can order products. The types of personal information collected at these pages are: Name, Address, Email address, Phone number, and Credit/Debit Card Information.

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are: Name, Address, Phone Number, Email Address.

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order (Example Fedex)

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive and to give the customer tracking information. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to make return visits quicker. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.

Our Commitment To Data Security:

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children's Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information:

You can access all your personally identifiable information that we collect online and maintain by calling us at 855-289-5844. We use this procedure to better safeguard your information.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us:

Should you have other questions or concerns about these privacy policies, please call us at 855-289-5844